Xcacel Dreams Jungle Suites

Payment Information


No show charge or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation.

At check-in, guests must present a photo ID and the credit card used on the website for full payment or guarantee payment.


General Policies


(1) Cancellations:

  • The deadline to cancel without penalty starts at the beginning of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days in advance, the cancellation must be made by 11:59 pm on December 29.
  • Exceptions may be considered, subject to prior approval by the hotel.

(2) Early Departure or No Show:

  • Early departure or no show will result in cancellation and 100% penalty.
  • Exceptions may be considered, with prior authorization from the hotel.

(3) Reservation Modification:

  • "Non-Refundable" reservations do not allow date or name changes.
  • Extending the reservation means extending the original policies and restrictions.
  • Exceptions may be considered, with prior authorization from the hotel.

(4) Refunds:

  • No refunds will be issued for late check in or early check out.
  • In flexible reservations with full or partial refund cancellations will be processed within 10 business days after the corresponding request and confirmation.

(5) Important:

  • Extensions of stay require a new reservation.
  • All guests must be registered correctly at the time of making the reservation, otherwise additional costs may be incurred at check in.
  • We do not guarantee availability of accommodations in the same property for additional guests.
  • Guests under 18 years of age may only check in with a parent or guardian.
  • Price does NOT include applicable hotel service charges, optional incidentals charges (such as mini-bar snacks or phone calls, etc.) or regulatory surcharges. The hotel will assess these fees, charges and surcharges at the time of check-out.


Force Majeure Policy


  • Natural Disaster:
  • Certificate for return valid for nights not used within 1 calendar year.
  • Not transferable or redeemable for cash.
  • Subject to availability and restrictions.
  • Natural Disaster Alert:
  • No penalty for change of dates within 72 hours of alert.
  • No Shows:
  • No penalty from the issuance of the alert until 5 days after hotel normalization.
  • Early Departure:
  • Early departure without penalty, receiving certificate for unused nights, valid for 1 year.
  • Rescheduling:
  • Original rate guarantee for travel within 1 year of original date.
  • Must reschedule within 30 days after natural disaster, seasonal restrictions apply.
  • Policy Changes:
  • Policy is subject to change without notice.


Our Guests

PC

Paolo Ceriotti

The location is surrounded by the jungle. The overall place Is beautiful and super cozy. There is also a small bar/restaurant next to the beautiful swimming pool. There is also a rooftop were you can lay and relax watching the stars. The room, bath and private balcony are very big, and the mattress comfortable! A car Is suggested but not mandatory, since there is a moto taxi that could bring you there from the town of Chemuyl. Paolo, which manages the structure is extremely helpful and can suggest nice place to visit off the beaten tracks, such as hidden cenotes in the nearby

MM

Matt McCoy

This place is absolutely stunning. It's in the middle of a jungle and breathtaking. The rooms are spacious and welcoming. But that's not the best part. The best part is the staff that run the place. Pablo and the team went above and beyond for us. He even retrieved a bag we had left behind and made sure it was safe until we could return to get it. They are so kind this is where we will stay whenever we come to Cancun. 10 outta 10. Pablo also pinned free cenotes and other local free sites to see on my Google maps. The guy is just awesome!

DV

Dario Vergara

We stayed at this hotel with our two kids for 3 nights. The hotel is very pretty, the rooms are modern and perfectly cleaned. The food was amazing. Best food we had during our stay in Tulum. Special thanks to Pablo, the hotel host. He is really amazing and made sure everything was perfect for us.

LJ

Lesly Johnivan

Wonderful experience at a new jungle restaurant inside a boutique hotel near Chemuyil. Beautiful ambiance, fun staff, amazing food! Had the Atun zen Castra and steak tacos followed by the brownie. All was fantastic and the chef was so excited to see our happy faces. Must stop! Or stay!

PK

Paul Klink

Great hidden gem in the middle of the jungle. It’s a little outside of town but close to all the cenotes. The staff was very welcoming and they have bikes to explore the area. Would highly recommend

About us

Xcacel Dreams Jungle Suites

We focus on giving you a unique experience like no other, Xcacel Dreams is about more than just Getting away from reality, it's about reconnecting with your senses. Immerse yourself in a world of local crafts while you enjoy the sun, bathe in crystal clear water and smell the smell of nature in its purest state. Relax in our Roof-Garden where you can enjoy a sunset like nowhere else and, later in the evening, let yourself be carried away by a starry sky. Regardless of your travel style, Xcacel Dreams Hotel Jungle Suites will combine unparalleled luxury and maximum privacy in a jungle setting. Perfect for couples, friends and families.